Refund policy

Cookie Trap City Return Policy

At Cookie Trap City, every order is made fresh with care, quality ingredients, and trapped flavor. Because we sell handmade food and dessert items, all sales are final and we do not accept returns or exchanges.

However, customer satisfaction is important to us. If there is an issue with your order, such as:

• Wrong item received
• Missing items
• Damaged order
• Quality concerns

Please contact us within 24 hours of receiving your order with photos and order details so we can review the situation and work toward a fair resolution if applicable.

Depending on the issue, resolutions may include:

• Store credit
• Replacement item
• Partial refund
• Future order discount

We handle all concerns on a case-by-case basis and reserve the right to refuse fraudulent or abusive claims.

By placing an order with Cookie Trap City, you agree to these terms.

Thank you for supporting our small business — Trapped Never Tasted So Good!